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Booking Terms and Conditions

Introduction

These terms of use (together with any documents referred to in them) tell you the terms on which you may make use of our website 321-maids.com (the Site) whether as a guest or a registered user, and the connection service that we provide through them (collectively, 321 Maids), including any bookings made for any services provided.

Please read these terms of use carefully before you start to make any use of 321 Maids, as they will apply to your use of it (although please note that they will not apply to any third party services you request through 321 Maids). We recommend that you print a copy of these terms of use or save them to your computer or device for future reference.

By using 321 Maids, you confirm that you have read and accepted these terms of use and that you agree to comply with and be bound by them. If you do not agree to them, you must not use 321 Maids.

Please note that these terms of use do not apply to any cleaning or other services that you request from service providers (as defined below).

“321 Maids” is a trading name of 321 Maids, LLC.

Terms

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on 321 Maids, LLC website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
  2. modify or copy the materials;
  3. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  4. attempt to de-compile or reverse engineer any software contained on 321 Maids, LLC website;
  5. remove any copyright or other proprietary notations from the materials; or
  6. transfer the materials to another person or “mirror” the materials on any other server.
  7. This license shall automatically terminate if you violate any of these restrictions and may be terminated by 321 Maids, LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Information About Us and How To Contact Us

321 Maids is a technology platform, accessed through our website, that connects users (such as you) with third party providers of cleaning services and certain other services as listed on the site (service providers). It enables you to engage a service provider in your area for the provision of those services.

If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at info@321-maids.com

Disclaimer

The materials on 321 Maids website are provided “as is”. 321 Maids makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, 321 Maids does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

Please note that we simply provide the platform that connects users (such as you) with service providers and allows them to be introduced. We do not, ourselves, provide any cleaning services or other services of the type listed on the site as being provided by service providers and any contract for the provision of those services is between you and the relevant service provider (and not us). It is up to the relevant service provider to perform any services you request through 321 Maids and you agree to comply with any terms of service that apply between you and the relevant service provider. You understand that you are entering into a separate contract with the service provider under which the details of the services shall be explained, these are at the absolute discretion of the service provider and are entirely separate from 321 Maids. It is your responsibility to ensure the service provider understands the details of this contract and any services that you wish for them to carry out.

We do not employ service providers and, unless otherwise specified in these terms of use, we are not responsible for, and make no representations, warranties or guarantees as to, the behavior, acts or omissions of any service providers you engage through 321 Maids or the quality of the services they provide. If a service provider you engage through 321 Maids causes any damage to your property in the course of providing services to you, responsibility for such damage will rest with the service provider (and not with us).

If you have a complaint in relation to the services provided by a service provider, that complaint must be taken up with the service provider directly. If you are unable to resolve a dispute with a service provider or you cannot come to an agreement with a service provider, please contact us and we will use our reasonable judgement to try to resolve the dispute.

We do take reasonable measures to ensure the suitability and quality of the service providers, including, without limitation, conducting interviews, obtaining proof of identity and address and obtaining references. However, you acknowledge that, in carrying out any checks, we may be reliant on information supplied by third parties and we cannot guarantee that such information is accurate. We also cannot guarantee that any particular service provider is suitable for your purposes and you use service providers at your own risk, although we may remove a service provider from 321 Maids on the basis of any feedback you or other users provide in relation to that service provider if we deem it appropriate, but are under no obligation to do so.

Limitations

In no event shall 321 Maids or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on 321 Maids Internet site, even if a 321 Maids authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on 321 Maids website could include technical, typographical, or photographic errors. 321 Maids, LLC does not warrant that any of the materials on its website are accurate, complete, or current. 321 Maids may make changes to the materials contained on its website at any time without notice. 321 Maids, LLC does not, however, make any commitment to update the materials.

Links

321 Maids, LLC has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by 321 Maids, LLC of the site. Use of any such linked website is at the user’s own risk.

Site Terms of Use Modifications

321 Maids, LLC may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Use of your Account

You are responsible for the interrogatory and security of your username and password, we grant you usage of the site in order for you to manage your services with your service provider.

We reserve the right to remove your us of these services at any time for any reason. You are responsible for all acts carried out under your username and password whether done mistakenly or fraudulently by yourself

Pricing and Payment

When you first request the services of a service provider, you will be asked to provide us with valid credit or debit card payment details to pay for the services you request through 321 Maids. We will store your card details for such purpose and you agree that we may undertake authorization checks on that card (including when you use 321 Maids to request the services of a service provider).

The amount you will pay will comprise: (1) a fee due to the service provider based on the duration of the visit(s) (i.e. the number of hours worked); and (2) a service fee due to us as stated on an invoice (which you can request through info@321-maids.com) (or part thereof) worked by the service provider and (3) Any additional extra services which you have selected during the booking process. We will issue you with a single receipt for the total amount paid by you in respect of each booking.

A hold may be placed on your card 48 hours before the clean, please ensure there are sufficient funds in the account. This is not a charge – it is just a test to check that there are sufficient funds to complete the clean. If there are not sufficient funds on the card we will contact you. You will need to provide a different card in order for the service provider to go ahead with the clean. If you are unable or refuse, this will count as a cancellation within 24 hours of the clean.

Payment will be taken on the day of the clean after the clean has finished and will be amended to reflect the amount of time spent at the property by the cleaners.

Payment will be taken from the card supplied when the booking was made.

If any amount due from you remains unpaid, we reserve the right: (1) to charge reasonable administration costs; (2) to charge interest (both before and after judgment) on the outstanding amount at the rate applicable to judgment debts under the Late Payment of Commercial Debts (Interest) Act 1998; (3) to arrange for any further bookings made by you to be suspended; and/or (4) to take such other action as we deem appropriate, including, without limitation, immediate, temporary or permanent withdrawal of your right to use 321 Maids.

All pricing given is an estimate for work to be carried out. It is based on the information you provide to us when making the booking. If for any reason the estimate given needs to be increased to allow the service provider to complete the clean to the necessary standard we will call you to allow you to authorize the extra charge. If we cannot get a hold of you, you agree that where is reasonable you authorize the service provider to stay for longer than the initial estimate to allow them to complete the clean to the required standard and agree to any charges incurred for the time spent. If the extra time required to complete the clean is not authorized by you then any guarantee from the service provider to re-clean property is invalid.

User Obligations

The service provider is introduced to the user as a self-employed cleaner and the user shall retain the service provider under a “Contract for Services”, which for the avoidance of doubt shall be a separate contractual arrangement between the user and the service provider only. The user shall agree directly with the service provider the terms of that contract.

The user shall agree with the service provider directly what services are to be performed by the service provider, and such services shall form the basis of the service providers obligations under the Contract for Services to be entered into. The user may change the scope and manner of the services contracted for under the terms of the Contract for Services at any time by reaching mutual agreement with the service provider.

We will select a cleaner from our database, assign them to your clean and arrange for you to interview the cleaner when they first become your regular cleaner. Your first clean forms this interview and it is your choice whether you attend this interview or not.

At your request, we will do our best to provide temporary cover if your cleaner is unavailable. We cannot guarantee this will be on your usual cleaning day and may require you to be present at the property to provide access to the cover cleaner.

We will replace your cleaner if you ask, at any time. In this case we will introduce you to the new cleaner when they start working for you.

We will share your information with one or more of our registered domestic cleaner who has signed a workers agreement with us (this will be your regular cleaner, temporary cover cleaner or a replacement regular cleaner)

The user shall provide a safe working environment for the service provider at all times.

We need electricity and hot water to be available at the property in order for us to complete the clean. If this is not provided or available this will be taken as a late booking cancellation and the entire booking fee may be charged.

If for any reason your service provider cannot attend the clean then, either they or we, on their behalf will get in touch with you to arrange another date.

The service provider needs to be able to gain entry to the property. If the service provider is unable to gain access to the property this will be taken as a late booking cancellation and the entire booking fee may be charged.

You will be asked to provide a suitable parking location during the booking process. If this parking spot is unavailable and the service provider cannot park, this will be taken as a cancellation and you may be charged the entire booking fee. Any costs incurred by parking will be added onto your bill.

Booking Process and Cancellation

All cancellations are required by 4PM the day before service.

You can cancel, amend or reschedule your booking at any time up to 4PM the day before your service.

To cancel a service please call 321 Maids at (321) 558-8192 or email 321 Maids at info@321-maids.com. Your cancellation will only be valid when a member of the 321 Maids team have confirmed your cancellation in writing.

If you wish to cancel or reschedule the booking after 4PM the day before service you may be charged the entire value of the booking.

If you make a booking after 4PM the day before service or the day of service, this policy still stands and you may be charged for any cancellations or rescheduling.

Regular Cleaning

This only applies to users who opt into our recurring cleaning plan.

If users agree to join our “recurring cleaning” pricing plan, which will be at their choice when making a booking and highlighted on their booking confirmation, the following criteria apply:

The service provider shall attend either one-off, weekly, bi-weekly, tri-weekly, or monthly as per the users request when making the initial booking. The frequency, one-off, weekly, bi-weekly, tri-weekly, or monthly can be altered at the users request.

The user can request a change of service provider and all charges will be paused until a new service provider has been arranged.

If a user wishes to terminate all cleans they can cancel this service at any time without charge as long as it is done by 4PM the day before the service, and notice has been given.

Your obligations as a user are to facilitate the service provider to complete their work to the necessary standard and in a timely manner and it requires that; there is not excessive mold, excessive limescale, dirt, grime, feces, blood or any other fluid which may cause the clean to take longer than anticipated, if this is the case then the service provider may ask to stay longer during the clean which may result in a further charge being applied.

If entry is denied or refused and the clean cannot be completed you will still be charged for the full value of the clean.

In any case when all of the listings above have not been met any guarantee, offer or invitation for a free re-clean will be void and not offered by the service provider.

Service Providers

You agree to treat service providers courteously and lawfully and to provide a safe and appropriate working environment for them in compliance with all applicable laws and regulations. You also agree to provide them with all reasonable information, cooperation required to enable them to provide the services you have requested, and authorize the service provider to take pictures inside your home for the sole purpose of providing support for an upgrade to a service.

By registering to use 321 Maids, you agree that all bookings between you and service providers will be made through 321 Maids and that you will not engage or employ any service provider you have previously booked through 321 Maids, or whose contact details you have received from us, to provide any services other than through 321 Maids. If a service provider offers to provide services to you other than through 321 Maids, you must refuse such offer and notify us immediately. If you accept any such offer or if you make a similar offer to a service provider, we will immediately withdraw your right to use 321 Maids (without any obligation to refund any fees already paid by you) and you will be required to compensate us in respect of any losses we suffer as a result up to a maximum of $500.

You also agree not to engage or employ any service provider you have previously booked through 321 Maids, or whose contact details you have received from us, to provide any services for a period of six months after the date of termination of the legal agreement between us.

Resolving Issues

If you would like to make a complaint or provide any feedback about one of our service providers or their services, please contact us at info@321-maids.com as soon as possible. We’ll then contact the Professional and try to resolve any issues on your behalf.

All of our service providers have agreed to offer a free re-clean guarantee with all end of tenancy and deep cleans, excluding those made for a fixed amount of time at the users request. If your service provider has fallen short of the standards expected of them for this type of service they will re-attend the property for free to fix any issues. In order to make use of this you will need to:

  • Notify us within 24 hours of the clean finishing. This can be done at info@321-maids.com
  • Explain in writing what the issue is.
  • You will need to include any relevant pictures to illustrate your issue or complaint.

If we deem there have been any valid issues raised we will ask the service provider to re-clean the property as required free of charge. We will make attempts for them to re-attend within 7 days of the original booking date. We will offer three possible re-clean times and dates. If none of these are accepted by you then the service providers offer to re-clean will end.

Due to the extremely varying conditions of carpets, none of our services providers will guarantee the service of, or offer a free re-clean on any carpet cleaning that has been carried out.

Insurance

321 Maids has an insurance policy in place covering our contractors. 321 Maids strictly excludes liability for all and any damages caused by a contracted cleaner (service providers) through the provision of their services that are in excess of amounts the insurance provider agrees to provide. In the case of the insurance provider refusing coverage wholly or partially, 321 Maids’ liability for damage is wholly excluded and the issue then needs to be dealt with the relevant cleaner contractor directly.

Since the cleaners work on an independent basis (self-employed individuals), we have no authority over them and, unfortunately, we are unable to intervene in case of non-compliance. It is up to the customer whether he/she would like to take further steps in order to assert the right to compensation from the cleaner. It is important to note that the decision on whether to settle the claim lies with the insurer, and their decision is final. The overall procedure may take some time but rest assured we will try and keep you up to date throughout the whole process.

In the unlikely event that something is damaged during your clean and you wish to make a claim, you must email info@321-maids.com with the information within 48 hours of the damage occurring. It is essential that you attach necessary images of the damage. Claims cannot be made over the phone as we will require photos of any damage to allow us to make an accurate initial assessment of the claim. Any emails received after 48 hours will not be accepted.

Suspension and Termination

We may at our absolute discretion and for any reason whatsoever cancel, terminate or pause your rights, access, accounts or permissions to make use of the 321 Maids platform and any of the associated service providers. If this is the case, your account will be withdrawn and you will no longer be able to make new bookings with us, if you create any new accounts with us after your rights to use 321 Maids have been withdrawn then we reserve the right to cancel any cleans and charge for any cancellation fees.

If we withdraw your right to use 321 Maids:

  • all rights granted to you under these terms of use shall cease;
  • you must immediately cease all activities authorized by these terms of use, including your use of 321 Maids; and
  • you must not attempt to re-register to use 321 Maids

Events Outside of Our Control

We will not be liable or responsible for any failure to perform, or any delay in the performance of, any of our obligations under these terms of use that is caused by any event or circumstance beyond our reasonable control, including any failure of public or private telecommunications networks or any delays or latency due to your physical location or your wireless data service provider’s network.

Governing Law

Any claim relating to 321 Maids website shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.

General Terms and Conditions applicable to use of a website.

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